Shipping & Returns

Shipping Policy

Processing Of Order

Upon checkout, your order request is sent to 5=10 to verify stock availability. You will receive an email regarding the status of your order request. Your card will only be charged upon confirmation of your order. We may, at our own discretion, limit or cancel quantities purchased per person, per household or per order. We may also reserve the right to refuse any order you place with us.

 

We want you to love the item(s)ordered. If something isn’t right, please let us know! Please note: Return merchandise authorization is required from fiveequalsten.com for any returned merchandise or refund (please see Sale & Return Policy and RMA Policy below) or contact: info@fiveequalsten.com.

 

In-Stock Merchandise

Orders are processed and shipped within 2 business days. Please note: orders placed on Friday after 3pm and over the weekend will not be processed until the following business day. You will receive an additional email once your order is shipped with tracking information. Your order invoice (via email) will let you know  if the merchandise you have selected is not currently in stock or if we need to confirm availability. We do not split up order shipments, if your invoice details items missing from your original order, it is usually due to an unavailability in our stock. Please email us if you still have questions. 

 

Domestic Shipping

Our office processes orders Monday-Friday up to 3PM. Any orders placed after 3PM will be processed the following business day.

 

Any orders placed on Saturday, Sunday, & Holidays will be processed the next business day.

 

Please allow up to 24hrs to receive updated tracking status for your orders.

 

Parcels being delivered to APO addresses & P.O. boxes will be shipped via USPS.

 

For any other related inquiries please contact our customer care department at info@fiveequalsten.com  

 

First Class & Priority:

We ship priority packages via USPS. You have the option upon checking out to choose between USPS Priority (Air: 1-3 days based upon on location) & First Class (Ground: 1-3 days based upon location).

Your delivery charge will be based on the total merchandise amount per address.

 

Tracking

You can track your package with the tracking number provided to you in your shipping confirmation email. If for any reason you don't know your tracking number please contact customer care at info@fiveequalsten.com     

 

 

Enjoy your purchase and THANK YOU for helping us make a difference.

Return & Exchange Policy

Merchandise that is on SALE, PROMO, and/or DISCOUNT, merchandise that has been altered, washed, and/or worn; or merchandise belonging to any of the following categories: underwear, athleisure wear are all FINAL SALE, no exchanges or returns.

After an order has been placed, a customer can initiate a Return Merchandise Authorization (RMA) within 14 days of their order by filling out our Return Request Form (image attached for reference). The RMA will be subject to approval. We provide pre-paid USPS return labels via email for all approved returns. Requests are answered Monday - Friday within 24 hours. Please see RMA Policy below for more details.

If you have questions regarding our Sale & Return Policy that is not covered here please email info@fiveequalsten.com.

Return Merchandise Authorization (RMA) Policy

Approved RMA

If RMA is approved the customer will be informed of instructions for returning the merchandise. Merchandise eligible for approval must have been purchased at full price, and must be unaltered, unwashed and unworn, additionally RMA must be requested within 14 days of order. Shipping charges on all returns and exchanges are the sole responsibility of the customer, unless the return/exchange is the result of defective merchandise or merchandise originally shipped in error.

Denied RMA

A RMA will automatically be denied if any of the following apply: Merchandise that is on SALE, PROMO, and/or DISCOUNT, merchandise that has been altered, washed, and/or worn; or merchandise belonging to any of the following categories: underwear or athleisure wear.

Non-Authorized Returns

Items that are shipped back to us without proper authorization, will not be exchanged or refunded. Return freight is the customer's responsibility, unless the return/exchange is the result of defective merchandise or merchandise originally shipped in error.

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